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Refund Policy

We want every Vuka Manje order to arrive in excellent condition. If your item arrives damaged, broken, or with a broken seal, please contact us and we will assist you as quickly as possible.

Please note the following:

  • Supplements do not qualify for refunds unless the item arrives damaged, broken, or unsealed
  • If the packaging is broken or the seal is damaged, the item may qualify for a refund
  • We reserve the right to request a return for orders containing two or more of the same item
  • Only one refund per household will be considered

How to request a refund

Please contact us by phone, WhatsApp, or email and have your order number ready so we can assist you promptly.

WhatsApp / Call: 065-907-0141
Email: info@vukamanje.co.za
Office Hours: Monday to Friday, 08:30 – 16:30

Frequently Asked Questions

Where are orders shipped from?

We ship directly from our warehouse in Durban, KZN to your door.

What is the cost of shipping?

Shipping costs R89 for orders less than R599, and is free for orders over R599.

What forms of payment do you accept?

We accept South African EFT/bank transfers, as well as all major debit and credit cards using PayFast. Please contact us directly via email or Whatsapp for EFT/Bank transfers

When will I receive my order?

Standard shipping usually takes 3-5 working days from when your payment clears, and up to 7 days for outlying/rural areas.

What courier service do you use?

  • Our preferred shipping service is Bob Go.
  • We offer express shipping for faster delivery at R299.
  • We may use a variety of couriers including RAM, The Courier Guy, Skynet, Internet Express, and Fastway.

How long does delivery take?

  • Standard shipping usually takes 3-5 working days from when your payment clears, and up to 7 days for outlying/rural areas.
  • For main hubs (Durban, Pretoria, Johannesburg & Cape Town), standard delivery takes 3-4 working days.
  • Express shipping ensures delivery within 1-3 working days.
  • If you use Zapper or PayFast, your payment clears immediately.
  • If you use bank transfer or EFT, please allow 1 day for your payment to clear if you pay from FNB, or 2 days if you pay from another bank.

Do you auto-ship products or offer subscriptions? 

No, we do not offer any subscriptions and will never charge your card automatically.

How does your refund policy work?

We offer a 30-day unconditional money-back guarantee that will refund you without asking you to return the used things.

IMPORTANT: We reserve the right to ask for returns on orders that contain two or more of the same item. Limit one refund per household. Read more details here.

Do you ship internationally?

We do not ship products outside of South Africa.

Where is Vuka Manje located?

We are located in Durban, KZN South Africa.

What other platforms is Vuka Manje available on?


In addition to our official website, selected Vuka Manje products are also available on leading online marketplaces, including Takealot and Amazon South Africa.

Shop on Takealot Shop on Amazon