Refund policy

Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please note: our 30-day return policy applies to eligible returns only. It is not a 30-day money-back guarantee, and it does not mean that opened, used, or partially used products can be returned simply because the customer feels the product did not work as expected.

To be eligible for a return, your item must be:

  • Unopened and unused
  • In the same condition that you received it
  • In its original packaging
  • Sealed, where applicable
  • Accompanied by your receipt or proof of purchase

Because our products are consumable health and wellness supplements, we cannot accept returns of products that have been opened, used, partially used, or tampered with, unless the product is confirmed to be damaged, defective, or incorrectly supplied.

To start a return, please contact us at info@vukamanje.co.za.

Returns must be sent to:

32 Danville Avenue, Virginia, Durban North, KZN
Contact Number: 065-907-0141

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@vukamanje.co.za.

Damages, Defects & Incorrect Items

Please inspect your order as soon as you receive it.

If your item is damaged, defective, leaking, incorrectly supplied, or if you received the wrong item, please contact us immediately at info@vukamanje.co.za so that we can evaluate the issue and make it right.

We may request photos, batch details, or other information to help us assess the issue.

Health, Side Effects & Product Suitability

Results from supplements may vary from person to person. We do not guarantee specific results, and our products should not be seen as a guaranteed treatment or cure for any condition.

If you experience unwanted side effects, please stop using the product and consult a healthcare professional if needed.

Used or opened products cannot be returned or refunded due to personal preference, individual results, or reported side effects, unless the product is found to be damaged, defective, contaminated, or incorrectly supplied.

Exceptions / Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns on:

  • Opened or used supplements
  • Partially used products
  • Products with broken seals
  • Products not in their original packaging
  • Products that have been tampered with
  • Sale items
  • Gift cards

This does not affect your statutory rights where a product is damaged, defective, unsafe, or incorrectly supplied.

Exchanges

We only replace items if they are damaged, defective, or incorrectly supplied.

If your return is approved and you would like a different product, the fastest way is to place a new order once the return has been assessed.

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved or declined.

If approved, you will be refunded via your original payment method within 10 business days.

Please note that it may take additional time for your bank or payment provider to process and reflect the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@vukamanje.co.za.